A Process Management Epiphany I trained in process management at the end of the nineteen eighties. I have used it in every job I have had since. But I really “got it”, when I started my own business. I was a brand new CEO but I knew exactly what I needed. Once I had more […]
Not all processes fit the BPM mold. Some are event driven, they spring up out of nowhere (you'll find several in your email right now). You have to deal with them without the benefit of a neat little process diagram.
Even processes that are supposed to be routine have exceptions. Sometimes so many exceptions that they cannot be reduced to a diagram. These are called Unstructured Processes.
Nobody loves email. But for business, we all use it. You might have a Facebook page instead of a website but you will still have an email address. It’s been around a long time. I remember my father coming home from work in the early eighties. He had just installed email for his team. He […]
Accountability is a key discipline in any well-run organization. You don’t need to administer it with a heavy hand for it to be effective. But it does need clarity of measurement, a bright line between done and not done. Usually there is some set of metrics that we look at, at regular intervals. We track […]