Change is notoriously stressful. So stressful, it can cause your brilliant improvement to fail. The key to success lies in finding ways to reassure those who are threatened most by the change. Here are some simple steps to take to achieve this.
This video is the last in a series of three to look at what companies that are successful with process do differently from the rest of us. In this one, we will look at the requirement to build flexibility into process management.
Email is an ancient technology but it will probably be with us for longer yet. It's Ok for handling excepts to a process, but all too often it is the default workflow tool for a lot of businesses. That's far from ideal but the best we have got for now.