Business Process 101 - Outlining Basic BPM Concepts
Learn the basics of BPM or business process management. Articles I have write for those seeking clear explanations with the minimum jargon and zero consulting BS.
This video, the last in the series is the crucial moment when a buyer approaches a vendor looking for details about a product and then getting bombarded with a heavy sales pitch at exactly the wrong moment.
This video, third in the series of four, is about an often overlooked overlap in the buyer's journey and the sales process.
Cold calling is a good example of the misalignment between the buyer's journey and the sales process in a lot of companies. This short video explains why.
A video, first of a series of four, about getting the alignment between the buyer's journey and the sales process right to improve sales process efficiency.
Is it a process or project and what is the difference between the two?
Sometimes there are so many process exceptions that they become the rule rather than, well... the exception. Here are a few tips on handling them.
Classifying processes. Here we look at a type of process that is often most valuable - low frequency, low predictability processes.
Part 2 of Classifying Business Process Types looks at High Frequency - Low Predictability and High Predictability - Low Frequency processes
Different process types have different characteristics. Let’s look at how to classify processes to help you choose the right approach to improving them.
Business Process and IT - before spending a fortune on new IT consider if your business processes need improvement.
So, what is a business process? Every process has a start, an end and steps 'adding value' in between. This short video gives a concise and easily understood definition.
