Business Process 101 - Outlining Basic BPM Concepts

Learn the basics of BPM or business process management. Articles I have write for those seeking clear explanations with the minimum jargon and zero consulting BS.

Video introducing concept of buyers journey part 4 of 4
This video, the last in the series is the crucial moment when a buyer approaches a vendor looking for details about a product and then getting bombarded with a heavy sales pitch at exactly the wrong moment.
Video introducing concept of buyers journey part 3 of 4
This video, third in the series of four, is about an often overlooked overlap in the buyer's journey and the sales process.
Video introducing the concept of a buyers journey part 2 of 4
Cold calling is a good example of the misalignment between the buyer's journey and the sales process in a lot of companies. This short video explains why.
Video the introducing concept of the buyers journey part 1 of 4
A video, first of a series of four, about getting the alignment between the buyer's journey and the sales process right to improve sales process efficiency.
A sketch showing a stick figure unable to tall the differnce prween a process diagram and a project gnatt chart
Is it a process or project and what is the difference between the two?
There can be so many process exceptions, that they become the rule
Sometimes there are so many process exceptions that they become the rule rather than, well... the exception. Here are a few tips on handling them.
Text banner showing the title Classifying Different Processes Part 3
Classifying processes. Here we look at a type of process that is often most valuable - low frequency, low predictability processes.
Text banner showing the title Classifying Different Processes Part 2
Part 2 of Classifying Business Process Types looks at High Frequency - Low Predictability and High Predictability - Low Frequency processes
Sketch of banner showing series title
Different process types have different characteristics. Let’s look at how to classify processes to help you choose the right approach to improving them.
Whiteboard video with explaining the place of IT in business processes.
Business Process and IT - before spending a fortune on new IT consider if your business processes need improvement.
Simple whiteboard video with stick figures explaining the concept of process at a beginner level.
So, what is a business process? Every process has a start, an end and steps 'adding value' in between. This short video gives a concise and easily understood definition.
Three joggers representing FPM run past a chain gang of three convicts representing BPM


Flexible Process Management (FPM) is a way to manage highly unpredictble and variable processes. FPM is very different from traditional Business Process Management (BPM). Here are the key differences.