People and Process | Change Management

Process is always about people more than just a sequence of steps.

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Change is notoriously stressful. So stressful, it can cause your brilliant improvement to fail. The key to success lies in finding ways to reassure those who are threatened most by the change. Here are some simple steps to take to achieve this.
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This is the second video that looking at what those companies are doing that are successful with process improvement
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Unstructured tasks lack clarity but the key to accountability is visibility. Measurement is one thing is accountability another.