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Jim Sinur, an influential business process thinker.
Jim is one of the people who has influenced my process thinking and that really help my clients. I first came across him when he was a VP of research at Gartner. Later, he moved to Aragon Research and remains very active in process thinking circles. He has written a couple of books, one called Business Process Management: The Next Wave which made very accurate predictions about the cloud and the explosion of complexity it brings.
Gartner has this to say about him:
Jim Sinur is a thought leader in applying business process management (BPM) to innovative and intelligent business operations (IBO). His research and areas of personal experience focus on business process innovation, business modeling, business process management technology (BPMT), processes collaboration for knowledge workers, process intelligence/optimization, business policy/rule management (BRMS), and leveraging business applications in processes.
Here is my favorite quote from him:
“The challenge for businesses is to learn how to deal with unstructured processes… [This] has the potential for a huge cost saving for any business, as knowledge workers are generally the most expensive labor organizations have on the payroll.”