Flexible Process Management

Are your business processes to messy to map?


Sometimes your business processes vary so much that there is no way to standardize them. Some people insist that you can reduce all processes to the discipline of the assembly line. The rest of us know that it just doesn’t work like that.

The problem is that the tools and techniques of business process management were originally developed by production engineers to improve manufacturing. And they work perfectly well in that environment. They are not so good, however, when they are applied to office work where we handle information.

Processing information is not like making physical things. We don’t work on information assembly lines, dedicated to one process only. Instead, we tend to multitask and be involved in lots of different processes simultaneously. A better analogy than the assembly line is the pinball machine, with people as the pins. And at least twenty balls bouncing around all at once.
The fact is, that some processes are too unpredictable to benefit from the standard “assembly line” approach. But what’s the alternative? Without one, it’s hard to grasp the process nettle. Things remain inefficient and close to chaotic.

And what does that mean?

  • When new tasks arrive, they disrupt priorities and cause delay for existing work.
  • People live in a blizzard of email. They are copied on anything and everything. But things still fall between the cracks.
  • There is limited visibility of what people are doing and half the time in meetings is spent on trying to get a handle on what is going on.

But what if…

What if you could radically improve your teamwork and communication so that even if something new came up, something your team had never tackled before, there was already an agreed way to handle it?

What if you could set priorities on an individual basis so you could coordinate work and get things done faster?

What if you had a way to know what everyone in your team was doing so you could hold people accountable for their work?

So If…

You have work that is creative and collaborative and anything but routine…

If your team feels overwhelmed by constantly changing priorities…

If you suspect that conventional process solutions are not designed to cope with what you have to deal with…

…then you need Flexible Process Management!

Flexible Process Management is a set of working practices for handling complex, unpredictable event-driven tasks. It helps small workgroups or executive teams to work better and faster. The ideas behind it are tailored to the working culture in your organization. It is not a boilerplate solution. You choose what works for you.

Easy to implement:

It is simple to put into practice. Nor does it take months of analysis and cost a lot before it delivers results. It is about a group of people who work together agreeing to make small changes to they way they interact.

FPM gives you:

  • Visibility of all tasks and who is working on them so you are free from the dependence on email and those endless status meetings.
  • It gives you the means to set priorities across the whole team enabling you to respond to events quickly and flexibly.
  • It improves day-to-day interactions between team members so people get stuff done faster with fewer things falling through the cracks.

Want to know more? Start with a conversation with me about how FPM might work for you.