I help executives improve
their bottom lines by getting
rid of wasteful activities,
and teamwork in their key
The #1 way I help businesses fix their processes is through an on-site consulting engagement. I work with your team to quickly discover, document and improve your processes.
Think of this as keyhole surgery. I’m not trying to learn everything there is to know about your business. I’m on-site to solve a specific set of problems and leverage what your team already knows to remove bottlenecks, reduce errors, resolve conflicts, and leave you with streamlined, documented, and significantly improved processes.
Not every business is a good fit for my consulting... in fact, most aren’t. This is why I’ve worked hard to create the most appropriate resources and training on process improvement available online. If you simply want self-paced learning how to improve your own processes, you’ve come to the right place.
Learn more about the process documentation toolkit.
Technology has brought new possibilities to documentation, and I’ve spent the last few years working with developers to create an app that turns those possibilities into reality. My app is now a standard part of my consulting process and allows a whole new level of documentation that will completely revolutionize how you train and onboard new hires.
Learn more about the The Process Library.
When it comes to process projects and working in small teams, success depends on getting a few things exactly right. Here they are:
Process is about how we work together. It's no different for process projects. A team can have too few or too many people. Usually, the right number is between 6 and 10.
The people who know the process are the people who use it. They also know what is wrong with it. And often have terrific ideas on how to fix it. Managers may think they know, but to get to the heart of things, you need the users in the room.
Of course, not everybody is ready to chip in. You have the skeptics, the shy and, sadly, the indifferent. It's my job to energize everyone in the team. It's what I am good at and it's the best part of my job.
I do not come with a ready-made, one-size-fits-all solution. What I do have is a tool kit of battle-proven process techniques. Over the 10 years I have been doing this, I have seen them all. So, let's use the ones that best suit your situation.
I know some people like to use acronyms, terms like Kaizen, Six Sigma and, my personal favorite, poka-yoke. It sounds cool. But it can be really off-putting to team members. I avoid it. Typically, if I am going to map a process, I call it, um... mapping a process.
Results count. There is nothing like having a consultant come in and run a few process sessions. Then it's over and what have you got? Well, here's how I make sure you don't waste your money:
Straight Down To Business
Some consultants tell you they need to understand your business. Then they charge you while they do that. I am pretty sure that you and your team already know your business. My job is to drive your team to a result. Of course, I do my homework so I can start with a bang. But the kick-off meeting happens on Day One.
You don't want a consultant to make a career out of your business. I know how to get a ton done in a short time. That gives you an opportunity for a low-risk test. If you like it, then that's great and we can rinse and repeat.
When I walk away, you will have something to remember me by other than my invoice. Here are some of the things I can give you, depending on the project:
I am an independent process consultant based in Pittsburgh, PA. I work with businesses and other organizations in North America and the EU. I have been doing so for over a decade. Before that, I held a number of senior executive positions in blue-chip companies and also founded two successful start-ups.
I believe process is the key to success in any team. I’ve looked for ways to improve it at every job I’ve had.
If you are thinking about getting some outside help, let's talk it over and find out if my expertise is a good fit. There is no hard sell. Either I can help you or I can’t and it is pretty easy to tell. If I am not the right person, I can usually suggest someone who might be.
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