Why me?
I’ve been knee-deep in process for over 20 years. I cut my process teeth working for GE, spent time in the manufacturing and IT fields, and then started two successful businesses... all before even thinking about consulting.
Along the way, I discovered that prevailing process theory, which was developed for manufacturing environments, wasn’t entirely applicable to an office environment. After troubleshooting this disconnect for 15 years in industry, I’ve spent the last few years using what I learned to help office-based businesses untangle, document, and optimize their processes.