Archive | Unstructured Process

Not all processes fit the BPM mold. Some are event driven, they spring up out of nowhere (you’ll find several in your email right now). You have to deal with them without the benefit of a neat little process diagram.

Even processes that are supposed to be routine have exceptions. Sometimes so many exceptions that they cannot be reduced to a diagram. These are called Unstructured Processes.

Unstructured Tasks : The Key To Accountability Is Visibility

  Accountability is a key discipline in any well-run organization. You don’t need to administer it with a heavy hand for it to be effective. But it does need clarity of measurement, a bright line between done and not done. Usually there is some set of metrics that we look at, at regular intervals. We […]

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