This article is the third and final part on how to classify processes so you can choose the right approach to improving them.In parts one and two, I introduced the idea of the parameters of predictability and frequency of process. And so far, I have discussed what kind of processes fit into three of […]
Not all processes fit the BPM mold. Some are event driven, they spring up out of nowhere (you’ll find several in your email right now). You have to deal with them without the benefit of a neat little process diagram.
Even processes that are supposed to be routine have exceptions. Sometimes so many exceptions that they cannot be reduced to a diagram. These are called Unstructured Processes.
Process Improvement – Making Process Flexible This video is the last in a series of three to look at what companies that are successful with process do differently from the rest of us. In this one, we will look at the requirement to build flexibility into process management. Process is a moving target It would […]
Process is how we get things done. A process is a set of tasks we perform to achieve a goal. But when you start to look closely at a lot of processes you start to see that they are not all the same. They belong in different categories. Some we do over and over with […]
Unstructured Process Management Books I have a bookcase with stuffed with standard BPM books. But all the books I have on for unstructured processes sit on a little pile on my desk. Here they are: Mastering the Unpredictable: Edited by Keith D Swenson The book is sub-titled: How Adaptive Case Management Will Revolutionize the Way […]
Fixing Unstructured Processes This is a brief introduction to unstructured process management. Forgive the vaguely promotional tone. I used this as part of an early marketing campaign. It does get the idea across in about a minute. (Be aware that this has a soundtrack!)
There are very few commentators who specialize or even mention unstructured processes. One notable exception is Jim Sinur. He has some some interesting things to say on the subject. Here is a snippet from his official bio at Gartner. Jim Sinur Jim is a VP of research at Gartner. Gartner has this to say about […]
Are your business processes to messy to map? Sometimes your business processes vary so much that there is no way to standardize them. Some people insist that you can reduce all processes to the discipline of the assembly line. The rest of us know that it just doesn’t work like that. The problem is that […]
How Flexible Process Management got started In case you couldn’t tell from the title of this website, I am a process consultant. Mostly clients come to me because they recognize that they have a problem and see process as the solution. Overwhelmingly, they come with specific issues about documentation or process improvement. Either one is […]
Takeaway: There are signs that some BPM vendors are looking at unstructured processes. That is a good thing. However, we have yet to see any software. This is a quote from a Forrester “Wave” from earlier this year: [Forrester] found a clear recognition that older process automation approaches based on traditional mass production concepts no […]
Managing unstructured processes is a large part of everyday business management. Why then are there so few support tools to help us do so? In fact, we still seem to rely on email and standard office document tools. One reason is historical. The classic approach to BPM grew out of the discipline of production engineering […]