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7 Things a Process Diagram Does Not Show You

The traditional way to identify process improvement is to map the “as-is” state. Then you invite the users to point out on the map the problem areas. These then become the targets for improvement projects. Now, while this approach does certainly yield efficiencies, it doesn’t always capture all the potential opportunities. A process map does […]

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Book Titled Joy OF Process

Unstructured Process Management Books

Unstructured Process Management Books I have a bookcase with stuffed with standard BPM books. But all the books I have on for unstructured processes sit on a little pile on my desk. Here they are: Mastering the Unpredictable: Edited by Keith D Swenson The book is sub-titled: How Adaptive Case Management Will Revolutionize the Way […]

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