Archive | Process Improvement

Understanding the principles of business process improvement (BPI) is one thing, but putting those principles into practice is even better.

This is the fun part where business process improvements that help people communicate and cooperate more effectively are initiated and we can finally remove some of the office angst we all know so well. This section touches on Kaizen and Lean but there is not much on Six Sigma except to say how difficult (OK, impossible) it is to apply to information based processes.

process improvement handoffs

Process Improvement Handoffs

Imagine for a moment that you are part of a breathless crowd watching an Olympic relay race. It’s close, but your national team – the home team – is competitive for gold. With tensions high, the crowd chants … and then the baton drops. That’s it. The entire stadium groans in unison as their dream […]

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Business process management questions answered

Regular visitors to the site will know that I like receiving questions. Where possible and time permitting, I’ll create new content to answer business process management questions but sometimes, the answer is already on the site. Read on for a few recent questions on topics that has been covered in the past. Process management questions […]

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5 Warning Signs You Need To Improve Your Business Processes

It’s usually pretty obvious when you have a crisis with your processes. You lose a customer. You take a big loss. Things are frustratingly slow. You are always firefighting. People aren’t happy. But things don’t get like that overnight. What usually happens is that there is a gradual deterioration. Or perhaps things were never that […]

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Flexible process improvement

Business Process Improvement Flexibility

Process Improvement – Making Process Flexible This video is the last in a series of three to look at what companies that are successful with process do differently from the rest of us. In this one, we will look at the requirement to build flexibility into process management. Process is a moving target It would […]

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