Business Process Documentation

Is your process documentation a mess?

Even large and sophisticated organizations struggle with their processes. And a big part of the problem is lack of business process documentation. It’s hard to create it, to keep it up to date and to get people to actually use it. But a lack of documentation gives you all sorts of headaches.

How can you improve a process without defining it as it stands now. Without a map of where you are, how can you plot a course to where you want to go?

It’s much harder to train people. You need a process to show them their responsibilities and how their work fits into everyone else’s. If you have no formal processed-based way to train new hires, it delays the time it takes before they are making a positive contribution.

Boss welcoming new hire but not offering to explain job duties

If you don’t define your processes, you don’t know what people are doing. And if only one employee knows how something is done, there is a process “black hole”. You know you have one when you dread when they go on vacation and you worry about what would happen if they left for good.

But What If…..

But what if you could map out all of your processes so that there was no ambiguity about what people are required to do?

What if your process maps were online?

What if they were interactive? So people could click on an activity box on a map and pull up all the associated forms and documents relevant to that activity. That way your team could have a single, authoritative source for process information. Complete with an intuitive way of searching for things.

What if you had trained employees who knew how to capture existing processes, map them and then keep them up to date?


If your processes are non-standard and inefficient and add avoidable costs to your organization…

If you find things going wrong all the time upsetting customers and employees alike…

And if getting even routine things done, simply take too long.

You need Rapid Process Discovery

Rapid Process Discovery is a way to capture existing processes into an interactive web-based Process Library. Not only that, but it comes with the training you need to make the process of mapping process sustainable.

A Rapid Process Discovery event gives you:

  • A detailed and interactive set of process maps for a single pilot process.
  • All the relevant documentation for that process in one secure, searchable location.
  • A web based Process Library that you can build on, for all your future process documentation.
  • Training for key process employees that allows them to document and maintain processes.
  • And finally, templates for Policies, Checklists, and more, to give your team standardized document formats.

Video 5_Rapid Process Discovery

Rapid Process Discovery is more than just a consulting engagement. More than just a single mapped process. It gives you the tools and training you need to keep process documentation alive and well long after the initial effort.

Now you’ll finally have a basis for standardization, accountability, training and improvement.

If this sounds like something you want to explore further, start with a conversation with me, Ian James, by clicking on the link on this page or at the end of the video.

6 Responses to Business Process Documentation

  1. Samara Saunders January 23, 2016 at 9:07 pm #

    Hello, I’m looking for some mentoring in this area. I don’t want someone to come into my organization but rather assist and steer me in the right direction. Is this something you do?

    • The Process Consultant January 24, 2016 at 11:23 am #

      Hi Samara,

      Thanks for commenting. Yes, I do some mentoring. I am about to launch a new service aimed at people inside organizations that want to do this for themselves rather than hire an outside process consultant. I will email you separately with the details.

      • Sara Singleton February 16, 2017 at 1:41 pm #

        Hello Ian,

        I am also interested in something similar. I’m looking for new ways to go about process documentation/improvement within my organization and I’d love to talk with you. Please let me know the best way to go about getting this set up. Thank you.


  2. An February 18, 2016 at 1:20 pm #

    Please tell me more about Rapid Process Discovery. How can I learn more and get the tools needed? I think it will help out the company I’m in and I want to take ownership of the business process management portion of the business.

    • The Process Consultant February 18, 2016 at 5:12 pm #


      If you want to contact me for more details, please feel free to use the contact form. I am also building an online training and mentoring service and that might also work for you. Call me on 412 945 0102 or just use the contact form.

  3. Craig August 25, 2016 at 4:17 am #

    Ian, I have been using PowerPoint shows to create interactive process maps for linking external documentation, i run it on a touchscreen monitor to provide access to SOP’s LOTO’s P&ID’s and electrical drawings. Using the process map as a documentation access navigation tool has increased the acceptance and utilization by employees. I’m curious about your method and would enjoy trading methods and ideas with you. Feel free to contact me @ [email protected]

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